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Patient Operations Specialist: Front Desk (Wednesday - Sunday)
Location:
Bend, OR
Description:
Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a full time Patient Operations Specialist. This position will primarily be based out of COPA's East Bend Clinic, scheduled Wednesday-Friday 8am-5pm, and Saturday and Sunday from 7:30am-4pm. At COPA, the Patient Operations Specialist plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The Patient Operations Specialist ensures patients have access to medical care through appointment scheduling and checkout. To ensure success in these areas of responsibility, patient operations team members must understand policies, rules, workflows, legal obligations (HIPAA, OSHA, PHI, etc.), and possess competent skills in varying software applications with outstanding attention to detail. The department is ultimately responsible for providing a family friendly environment which is welcoming to all people. The role of the Patient Operations Specialist includes but is not limited to the following duties: Greeting and welcoming customers with exceptional customer service in person and by phone Thoroughly and accurately verifying registration and insurance information by phone and in person Thoroughly and accurately checking in patients, scheduling follow up appointments, and completing check out Providing clear communication with staff across all departments to ensure proper daily flow Scanning and labeling documents into the proper locations Providing appropriate forms and release of information to patients and parents/guardians for proper flow for providers and clinical staff Answering and transferring calls correctly Creating encounters to clinical departments, providers, and other departments efficiently Accurately scheduling future and same day appointments Maintaining Patient Portal/MyHealth appointments and assisting to help create accounts for families Delivering labs and faxes the appropriate areas Accurately collecting payments, posting payments correctly, and balancing tills Quality assurance of fee slips for processing Auditing accounts for accuracy Relaying appropriate appointment detail and financial information to patients prior to appointments Exercising problem-solving and conflict resolution within provider schedules Consistently demonstrating knowledge of HIPAA & rules for medical records regulations May be asked to participate in the training program for all new hires May be required to travel between COPA clinics and business office Performs other related work as directed by immediate supervisor COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We're proud of our teams which commit to excellence in a supportive work environment where the patients' needs come first. COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family. COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service. COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides a competitive total pay and benefits package. QUALIFICATIONS Education and Certification: High School diploma or equivalent required. Experience: Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks. Ability to handle the changing needs of the department and organization Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes. Epic EMR experience preferred. Proficient with Microsoft Office Suite. Bilingual in Spanish and English a plus. Physical Requirements: Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception. Must be able to wear appropriate personal protective equipment (PPE) as required. Working Conditions: Position may qualify to be located local-remote to include on-site meetings and shifts in COPA clinics, business office or community partners. Refer to Remote Work Policy for details. Work inside in a general medical office setting with ergonomically configured equipment. Travel between COPA clinics and business office as required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at www.copakids.com. About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA's Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We're committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children's hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond, and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice.
Company:
Central Oregon Pediatrics Associates
Posted:
May 21 on TopUSAJobs
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More About this Listing: Patient Operations Specialist: Front Desk (Wednesday - Sunday)
Patient Operations Specialist: Front Desk (Wednesday - Sunday) is a Clerical Front Desk Receptionist, Operations Specialist Job at Central Oregon Pediatrics Associates located in Bend OR. Find other listings like Patient Operations Specialist: Front Desk (Wednesday - Sunday) by searching Oodle for Clerical Front Desk Receptionist, Operations Specialist Jobs.
Patient Operations Specialist: Front Desk (Wednesday - Sunday) is a Clerical Front Desk Receptionist, Operations Specialist Job at Central Oregon Pediatrics Associates located in Bend OR. Find other listings like Patient Operations Specialist: Front Desk (Wednesday - Sunday) by searching Oodle for Clerical Front Desk Receptionist, Operations Specialist Jobs.