This listing was posted on The Resumator.
Support Engineer
Location:
Chicago, IL
Description:
About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. Role Overview : As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization. You see a manual process and immediately find yourself looking for ways to automate it. As a Support Engineer, you are a problem solver and genuinely like solving issues side by side with our external/internal customers’ computer systems, software, hardware, etc. The Support Engineer will work collaboratively with our Senior IT Manager and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future. Note: You must be located in the Chicago area to be eligible for this position. We are unable to sponsor applicants for work visas for this role at this time. Support Engineer responsibilities include: Be the primary point of contact for our external customers Handle both internal and external support tickets learning the business so you can triage and direct tickets to the appropriate development team Vendor software application installation and trouble-shooting Local and remote helpdesk support, resolving problems to the end user’s satisfaction Monitoring and responding quickly and effectively to requests Documenting internal procedures Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires Commuting to the office 1-2 days a week Qualifications : 3+ years of support-related experience Strong analytical aptitude for problem-solving skills Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus API Troubleshooting experience Ability to work independently, manage time, and organize and complete work based on priority Interested in learning from other professionals and growing their skills Previous technical experience or internships a plus Excellent written and oral communication skills Willingness to learn and adapt What Will Make You Stand Out as a Support Engineer Applicant Experience using Zendesk and Jira Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole Operational background is a plus Strong time management skills and can effectively prioritize Proven examples of your ability to project confidence and helpfulness to colleagues and/or external clients Snapsheet’s Benefits: Medical, dental and vision insurance through Blue Cross Blue Shield Unlimited PTO and flexible scheduling 4% 401k match program Monthly internet stipend Employee Assistance Program: offers 6 visits with trained counselors per life incident Yearly in-person events including our annual Summit and Roadshows Computer and equipment provided Snapsheet SWAG and mailers Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations due to a disability, please let us know by emailing XXXX@snapsheet.me . Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-Hybrid #BI-Hybrid Snapsheet is an equal opportunity employer. Powered by JazzHR
Company:
Snapsheet
Posted:
May 18 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Support Engineer
Support Engineer is a Engineering Engineer Job at Snapsheet located in Chicago IL. Find other listings like Support Engineer by searching Oodle for Engineering Engineer Jobs.
Support Engineer is a Engineering Engineer Job at Snapsheet located in Chicago IL. Find other listings like Support Engineer by searching Oodle for Engineering Engineer Jobs.