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IT/AV Service Specialist
Location:
Boston, MA
Description:
WHAT YOU'LL DO We are seeking a skilled and enthusiastic Audiovisual Technician to support and enhance our office's audiovisual systems. This role is essential for ensuring that both internal and external office events are technologically seamless and impactful. We welcome candidates of all backgrounds to bring their expertise and innovative ideas to our team. We value candidates with a strong passion for this field. We are committed to providing comprehensive on-the-job training to all new team members, ensuring they understand our operations and how we support our staff. This position is open to anyone eager to learn and grow within our dynamic team. YOU'RE GOOD AT AV Management and Coordination Collaboratively share knowledge and best practices within our IT/AV team. Conduct regular system checks to guarantee smooth operations. Diligently manage our equipment in the Asset database, ensuring accuracy and organization. Utilization of internal scheduling tools for flawless execution of Meeting support. Keep our ServiceNow ticketing system updated will AV-related issues and requests. Daily Operational Support Provide comprehensive AV support for meetings, events, video conferencing, and other needs. Skillfully troubleshoot AV problems, both hardware and software. Conduct thorough root-cause analyses for technical challenges. Identify and arrange external equipment rentals for large-scale events. Actively support Case Teams with AV requests. Document Management Maintain and update essential documentation, including but not limited to: In-room user "Quick Reference Guides." Training materials for meeting room AV technology. IT technical reference guides (schematics, installation documents, settings, etc.). Training and Development Coordinate and manage training campaigns, documentation, and communications. Train staff across various roles (IT, Concierge, Receptionist, end-users) in meeting room AV setups, promoting autonomy and skill development. Conduct regular training refreshers to ensure ongoing skill enhancement. YOU BRING (EXPERIENCE & QUALIFICATIONS) 2-4 years of A/V support experience Bachelor's degree is preferred A/V integration and management experience Effective communication with vendors and external partners Knowledge of media production techniques and technologies (is a plus) Crestron certification (is a plus) YOU'LL WORK WITH The Business Services Team (BST) consists of various functional professionals, including our business management and operations team members, who work to ensure that BCG is running smoothly, efficiently, and productively. Members of this team contribute directly to the success of our business through several roles, including IT/AV Support, executive and administrative assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs. WHO WE ARE BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. EQUAL OPPORTUNITY Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.PDN-9c0bc57a-a783-4509-bae0-c45d4b3781e4
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More About this Listing: IT/AV Service Specialist
IT/AV Service Specialist is a Technology IT Job at Boston Consulting Group located in Boston MA. Find other listings like IT/AV Service Specialist by searching Oodle for Technology IT Jobs.
IT/AV Service Specialist is a Technology IT Job at Boston Consulting Group located in Boston MA. Find other listings like IT/AV Service Specialist by searching Oodle for Technology IT Jobs.