This listing was posted on Professional Diversity Network.
IT Support Lead
Location:
Seattle, WA
Description:
Aquent Studios is hiring a IT Support Lead to join our team with the Microsoft Gaming Studio! Work Location: MUST BE AVAILABLE TO WORK ONSITE IN REDMOND, WASHINGTON - Local candiates only. Job Responsibilities: *Incident Management: Triaging, working and resolving incidents* Problem Management: Identifying when incidents are recurring/occurring at scale and finding root cause solutions and/OR notifying appropriate team via escalation.* Knowledge Management: Maintain and update an internal and external database of documented solutions* User Support: In person and remote user assistance w/hardware & software* Monitoring server and device health for hardware on prem (RTC-4/RTC-5) and hosted in MLS labso Hardware to include servers, devkits and pc'sDatacenter support:o Responding to datacenter or on prem locations to upgrade or replace hardware o Provide onsite and MLS lab support for patching, reboots, warranty service and incident responseo Ability to provide basic troubleshooting and hardware support for servers, devkits or remote user pc's in shared facilitieso MLS/XGS liaison: Collaborating with MLS & XGS in the performance of the above duties in their shared spaces* Reporting: Provide reporting on support incidents and adherence to SLA's* Tech Support Lead Specific:* Manage/Monitor change management and perform change reviews* Maintain and monitor dashboards tracking performance related to SLA's and the above services* Manage and maintain asset management database* Manage and maintain our IT Service Portal* Track IT projects via date and completion percentage as designated by operations manager.*Technical Support Lead:* Act as a primary technical contact and point of escalation for the IT Operations Team. Client Description PDN-9c09ba70-cb5f-43c5-9a9c-d0a2df09d74d
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More About this Listing: IT Support Lead
IT Support Lead is a Technology IT Specialist Job at Aquent Talent located in Seattle WA. Find other listings like IT Support Lead by searching Oodle for Technology IT Specialist Jobs.
IT Support Lead is a Technology IT Specialist Job at Aquent Talent located in Seattle WA. Find other listings like IT Support Lead by searching Oodle for Technology IT Specialist Jobs.