Desktop - Help Desk | Help Desk in Customer Service Job at Quadrant | 7264672400

This listing was posted on Professional Diversity Network.

Desktop - Help Desk

Location:

Scotts AFB

Description:

Job ID: 24-01774 Help Desk Scott AFB, IL MUST: Active DoD Secret clearance requiredExperienced Help Desk/ Desktop Support Admin3 years of experiencing with the followingExperience using the Remedy Ticketing systemActive Directory experience is a plusMust have excellent communication skills (oral and writing).Excellent communications both written and verbal skillsStrong attention to detailAbility to interact with Senior Government Leadership in an professional mannerExcellent people skills and client facing skills CompTIA Security+ CE required DUTIES: Provide technical support including client hardware and software supportRespond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing systemResolve customer issues using automated remote control software or other remote tools where possibleProvide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issuesInstall, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipmentPerform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warrantiesResponsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the networkEscalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. PDN-9bffa133-c730-498e-86e2-2ee3661e1f04

Company:

Quadrant

Industry:

Other

Posted:

May 9 on Professional Diversity Network

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