Back
Job   USA   IL   Chicagoland   Customer Service Representative   Truist -

Receptionist/Customer Service Representative I | Customer Service Representative, Receptionist in 1

This listing was posted on Professional Diversity Network.

Receptionist/Customer Service Representative I

Location:
Lake Forest, IL
Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: will have onsite work scheduleProvide the Perfect Client Experience (PCE) by telephone and email to internal and external clients, while adhering to premium finance policies and procedures. Handle a variety of complex inquiries, solving client problems, identifying client needs, submitting accurate account adjustments and providing technical support for resetting of passwords. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Deliver world standard client service by answering inbound and making outbound client calls timely, accurately, professionally and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness and identifying client needs. Assist in the resolution of client complaints.2. Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.3. Identify possible loan fraud and escalate for risk mitigation.4. Provide high quality service through efficient and effective client service with an emphasis on low client effort.5. Assess client needs and suggest products and services such as recurring ACH and use of AFCO's website to obtain information and make payments.6. Suggest changes to improve communications and business efficiencies. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High school diploma or equivalent2. Strong interpersonal skills to fully identify the need and resolve while minimizing client effort3. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems4. Good written communication skills to include accuracy and relevant client information5. Ability to work with confidential information in a professional manner6. Ability and willingness to work a flexible schedule/overtime, as needed7. Ability to adapt to change and work in a fast paced environment8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Preferred Qualifications: 1. Customer service experience in a call center environment General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify PDN-9bfda1a5-dfcf-4d02-b16b-3d5581ca1b8d
Company:
Truist
Industry:
Other
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Professional Diversity Network
Important Safety Tips
  • Always meet the employer in person.
  • Avoid sharing sensitive personal and financial information.
  • Avoid employment offers that require a deposit or investment.

To learn more, visit the Safety Center or click here to report this listing.

More About this Listing: Receptionist/Customer Service Representative I
Receptionist/Customer Service Representative I is a Clerical Customer Service Representative, Receptionist Job at Truist located in Lake Forest IL. Find other listings like Receptionist/Customer Service Representative I by searching Oodle for Clerical Customer Service Representative, Receptionist Jobs.