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Customer Service Representative
Location:
Frederick, MD
Description:
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at nrg. Connect with NRG on Facebook, LinkedIn and follow us on Twitter Summary: The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Essential Duties/Responsibilities*: :Answers phones, schedules customers and assists customers with any/all inquiries.:Provides customer services relating to sales, sales promotions, installations and communications.:Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.:Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.:Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.:Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.:Follows location initiatives and proactively informs and educates customers.:Makes recommendations and in some cases develops improvement plans in response to customer surveys.:Follows all company policies and procedures, including but not limited to safety . :Other duties as assigned. * Duties may vary by location. Minimum Requirements: :High School Diploma or GED. :2:4 years of experience working in an office setting with a minimum of 20 of daily duties assisting customers over the phone.:General computer competency is required, including a minimum of 1:year experience Microsoft Excel, Word, and Outlook. :Must be able to communicate in English effectively, both verbally and in writing.:Valid drivers license required.: Ability to work overtime with little notice; weekends hours may occasionally be required. Preferred Qualifications: : Completed college course work. Additional Knowledge, Skills and Abilities: :Customer service mindset.:Ability to work independently and as part of a team.:Excellent written and verbal communication skills.:Able to work in a fast:paced environment.:Strong organizational skills, attention to detail and the ability to multi:task.:Willingness to learn and be a part of a team.:Positive attitude and a team player.:Related work experience may be substituted for education:Ability to build positive relationships with customers, both internal and external.:Willingness and ability to work collaboratively with all levels of the organization.:Safety mindset and acceptance of a safety culture. Working Conditions: : Open office environment.: Fast:paced environment. Physical Requirements: : Must be able to lift/move up to 20 pounds frequently. : Frequently performs tasks requiring bending at the waist, kneeling or crouching.: Must be able to adhere to long periods of standing, walking or sitting.: Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.: With natural or corrected vision, able to see and focus fo
Posted:
May 8 on Tip Top Job
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job located in Frederick MD. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job located in Frederick MD. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.