This listing was posted on Tip Top Job.
Front Office Manager
Location:
Crested Butte, CO
Description:
Create Your Experience of a Lifetime Come work and play in the mountains Whether it's your first:time seeing snow or you were born on the slopes, joining our team means discovering (or re:discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40 retail discounts, the chance to grow through Epic Service : our leading training and development experience, and wellness benefits to fuel your success. Candidates for year:round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits :Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons :MORE employee discounts on lodging, food, gear, and mountain shuttles:401(k) Retirement Plan :Employee Assistance Program :Excellent training and professional development :Referral Program Full Time roles are eligible for the above, plus: :Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours):Free ski passes for dependents :Critical Illness and Accident plans Job Summary: The Front Office Manager coordinates the Front Office operations of The Lodge at Mountaineer Square. The FOM ensures that each guest and owner receive personalized and welcoming guest service, from arrival to departure, and addresses any guest service issues as appropriate. This includes direct supervision of the Front Office operations which includes front desk staff, bellman, and night audit. She/he recruits, hires, trains and provides ongoing coaching to staff to provide excellent guest service while following all hotel and front office policies and procedures. The ideal candidate will be a proactive and tenacious problem solver willing to put the guest first in all things. He/she will possess strong guest service and professional bearing, a positive personality, be a problem solver, able to multi:task, possess good financial acumen, and work diligently to improve the workplace for employees and guests. The FOM should be a team player who not only trains and motivates his/her Front Office team but also is willing to work closely and assist FOMs at other CBMR Properties. The FOM should conduct oneself with safety in mind and undertake all job requirements in a manner that will guarantee a safe environment for oneself, guests and fellow associates. Job Specifications: : Outlet: Crested Butte: Shift and Schedule Availability: Year Round / Full Time: The budgeted range starts at 55,000 : 63,000 + annual bonus. Actual pay will be adjusted based on experience. Job Responsibilities: : Responsible for hiring, supervising, training, coaching and empowering Front Desk staff in Hotel Front Office operations, guest service, guest security and safety at The Lodge at Mountaineer Square.: Ensure Front Office staff follow all Front Office and hotel policies and procedures, including guest service, booking policies, POS, guest security, accuracy of billing, hazard and safety plans. Address and correct any training issues immediately.: The FOM is expected to provide exemplary guest service to all guests at all times and to ensure a satisfactory guest arrival and departure experience for guests and homeowners. This includes reviewing Front Office guest service scores on a weekly basis, achieving survey goals, addressing any service issues with staff, and coaching staff to provide guest service that provides and experien
Posted:
May 8 on Tip Top Job
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More About this Listing: Front Office Manager
Front Office Manager is a Clerical Front Office Manager Job located in Crested Butte CO. Find other listings like Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.
Front Office Manager is a Clerical Front Office Manager Job located in Crested Butte CO. Find other listings like Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.