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College Intern : Solution Center IT Help Desk
Location:
Tempe, AZ
Description:
Requisition ID: 16970 Join us in building a better future for Arizona SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizonas best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP SRPs success is rooted in our employees happiness, health, and safety. Thats why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well:being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: : 401(k) plan with employer matching: Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week: Access to a recreation and fitness facility: Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive 1000 per calendar year: 10 Employee Resource Groups for career development, community service, and networking Summary SRP is recruiting for a Solution Center/Help Desk Student Intern. The immediate business need is for the Student Intern to be able to work a minimum of 25:30 hours per week, Monday through Friday with daily scheduled hours based on the departments needs. However, there is availability for the student intern to work over 30 hours per week if their school schedule permits. The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify. What Youll Do The selected candidate will: :Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge:Provide excellent customer service demonstrating patience while effectively dealing with client problems:Perform problem:solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation. What It Takes To SucceedPay Structure and Internship Eligibility: :To be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester (Spring and Fall) and must be working towards a degree from an accredited college or university.:For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.:Pay rate is 18.75 per hour for an undergraduate intern and 20.80 per hour for a graduate intern. Experience Preferred requirements include familiarity with many of the following: :Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange:Microsoft 365 (MS365) applications:Windows Operating Systems: Windows 10:Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties:Networking, to include general knowledge of user accounts and login, FTP, dial:up/VPN, and Intranet vs. Internet:Desktop hardware, including the ability to problem:solve hardware component issues:Laptop hardware, including wireless:Smartphones, Android and iPhones Education College level coursework (100+) from an accredited institution will be evaluated on an individual bas
Posted:
May 8 on Tip Top Job
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More About this Listing: College Intern : Solution Center IT Help Desk
College Intern : Solution Center IT Help Desk is a Customer Service Help Desk Job located in Tempe AZ. Find other listings like College Intern : Solution Center IT Help Desk by searching Oodle for Customer Service Help Desk Jobs.
College Intern : Solution Center IT Help Desk is a Customer Service Help Desk Job located in Tempe AZ. Find other listings like College Intern : Solution Center IT Help Desk by searching Oodle for Customer Service Help Desk Jobs.