This listing was posted on ApplicantPRO.
Lead Customer Service Representative
Location:
Tucson, AZ
Description:
Hamstra Heating & Cooling is seeking a dynamic and experienced individual to join our team as a Customer Service Team Lead. Hamstra Heating & Cooling is a locally owned and operated family business that has been around since 1983. We are a leader in our industry and are dedicated to providing top-notch service to our customers in the Tucson area. Position Overview: As the Customer Service Team Lead, you will play a pivotal role in ensuring that our customers receive exceptional service and support. You will lead a team of customer service representatives, overseeing day-to-day operations and striving for continuous improvement in customer satisfaction. What We Offer: 401K with a 4% company match after the first year with immediate vesting. Access to financial advisors to ensure your financial future is secure. HSA option paid by the employer - free to the employee. Free access to employer-paid Nice Healthcare, offering comprehensive medical services. Additional medical insurance options with employer contribution. Dental insurance with employer contribution. Long-term disability - Employer Paid. Short-term disability - Voluntary. Life insurance, employer paid, with voluntary employee option for additional coverage. Generous PTO Hours with increased hours based on tenure. Paid Holidays. Immediate access to onsite company Fitness Center. Work Hours: 7:00 am to 4:00 pm/8:00 am to 5:00 pm - Hours may vary by season. Pay Scale: $20.00 to $22.00 an hour + incentives Key Responsibilities: Lead and motivate a team of customer service representatives to meet and exceed service goals. Handle escalated customer inquiries and complaints with professionalism and efficiency. Monitor team performance metrics and provide regular feedback and coaching to team members. Collaborate with other departments to ensure seamless communication and resolution of customer issues. Assist in the recruitment, training, and development of new team members. Qualifications: Minimum of 5 years of customer service experience Proven leadership abilities with a track record of successfully leading teams to achieve goals. Excellent communication skills and ability to interact effectively with customers and team members. Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy. Proficiency in Microsoft Office and customer service software. Knowledge of HVAC systems and terminology is a plus.
Company:
Hamstra Heating & Cooling
Posted:
May 7 on ApplicantPRO
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More About this Listing: Lead Customer Service Representative
Lead Customer Service Representative is a Customer Service Customer Service Representative Job at Hamstra Heating & Cooling located in Tucson AZ. Find other listings like Lead Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Lead Customer Service Representative is a Customer Service Customer Service Representative Job at Hamstra Heating & Cooling located in Tucson AZ. Find other listings like Lead Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.