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Director Of Housekeeping
Location:
Lancaster, PA
Description:
OVERVIEW OF ROLE: The Director of Housekeeping is the top management position in the housekeeping department responsible for the overall management and operation of the housekeeping department and hotel laundry to ensure product quality standards are met and that optimum service is provided to hotel guests. Responsibilities: DUTIES AND RESPONSIBILITIES • Prepare and monitor the annual departmental operating budget and financial plans with a focus on increasing productivity.• Maintain proper inventory level, managing cost per room for supplies and labor.• Conduct monthly linen inventories.• Manage day-to-day staffing requirements, plan, and assign work, establish performance and developmental goals.• Provide mentoring, coaching, and regular feedback.• Promote teamwork and quality service through daily communication and coordination with department heads.• Ensure team members are trained/certified in the Way of Clean standard within first 5 days of hire.• Actively participate in employee recognition program.• Daily inspection of all public areas and meeting rooms to ensure furnishings, equipment, carpeting, and tile are clean and in good repair.• Perform all housekeeping duties as necessary, make beds, vacuum, and clean guest suites.• Respond to guest complaints and special requests and ensure corrective action is taken.• Carry out special needs and requests of guests.• Based on hotel occupancy, may be required to work evenings, weekends, or holidays.• Work with hotel maintenance department on out-of-order rooms for quarterly preventive maintenance, deep cleaning, and identification and reporting of guest rooms or public areas that need work.• Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives.• Follow OSHA requirements for working with cleaning chemicals.• Maintain procedures for security of lost and found items.• Perform all other duties as assigned.• Manage and remain fluent in PMS and related technologies. Qualifications: ESSENTIAL SKILLS: • Excellent verbal and written communication skills.• Skilled at motivating, developing, and directing team members.• Strong time management skills.• Strong organizational skills and ability to multi-task.• Highly attentive to details.• Ability to work as part of a team.• Excellent management of financial resources. • Customer service oriented ensures each guest has an excellent experience. EDUCATION AND EXPERIENCE REQUIRED: • College degree or high school diploma with relevant experience is required.• At least 3 years of supervisory-level housekeeping experience preferably in a full-service hotel, is required.• Strong command of the English Language, is required. Fluency in Spanish is a plus. PHYSICAL REQUIREMENTS: • Ability to stand or sit for extended periods of time. Compensation: $60,000 to start About Company: The Eden Resort & Suites offers a collection of unique and up-scale guest rooms and suites, unsurpassed on-site recreational facilitates, and exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premiere destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team. Our core values are at the heart of all that we do and are key to our enduring success. Team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. BENEFITS: 401(k)Dental InsuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offReferral programEmployee Assistance ProgramVision insurance
Company:
Eden Resort & Suites
Posted:
May 6 on WizeHire
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More About this Listing: Director Of Housekeeping
Director Of Housekeeping is a Nanny Housekeeper Job at Eden Resort & Suites located in Lancaster PA. Find other listings like Director Of Housekeeping by searching Oodle for Nanny Housekeeper Jobs.
Director Of Housekeeping is a Nanny Housekeeper Job at Eden Resort & Suites located in Lancaster PA. Find other listings like Director Of Housekeeping by searching Oodle for Nanny Housekeeper Jobs.