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Home Ownership Officer
Location:
Coatham Mundeville
Description:
4Recruitment Services are seeking a Home Ownership Officer. The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester. DUTIES AND RESPONSIBILITIES INCLUDE: Undertake the role of Account Manager for shared ownership and leasehold customers, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy. Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate. Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required. Manage scheme income and expenditure in line with set budgets, applying discretion for expenditure as required. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti-social behaviour and unauthorised sub-letting. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently. Visit ListedBuy for more information.
Company:
4healthcare
Posted:
May 4 on ListedBuy
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More About this Listing: Home Ownership Officer
Home Ownership Officer is a Other Art & Media Jobs Home Ownership Officer Job at 4healthcare located in United States. Find other listings like Home Ownership Officer by searching Oodle for Other Art & Media Jobs Home Ownership Officer Jobs.
Home Ownership Officer is a Other Art & Media Jobs Home Ownership Officer Job at 4healthcare located in United States. Find other listings like Home Ownership Officer by searching Oodle for Other Art & Media Jobs Home Ownership Officer Jobs.