This listing was posted on Tip Top Job.
Customer Service Technician
Location:
Hood River, OR
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications : quickly, securely, and effortlessly. Together, we are building a culture and company from the people up : committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top:tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Lumen Customer Service Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial and buried plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services. The Main Responsibilities:Perform installation, maintenance, and troubleshooting of high:speed internet and voice networks, including associated wiring and equipment.:Perform maintenance and repair on outside plant facilities.:Climb poles, use a shovel and pick to dig up and bury cable.:Locate buried telephone cables.:Observe all safety rules and regulations.:Assist other technical personnel in the performance of their duties when requested.:Convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.:Actively support sales and marketing related activities.:Assume all other duties as assigned.:Install, test, and maintain private and switched services, and applications for individual residential and business customers.:Knowledge and use of laptop computer with various programs.:Successfully option/configure customer's computer hardware and software, install modems and telephone filters and applications to complete DSL and VDSL services.:Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals, and other source documents to obtain specifications for installation and trouble isolation purposes.:Resolve issues to ensure service is installed/repaired by the committed date/time.:Receive service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repaired), and repair tickets from the supervisor, or other designated employees and perform specified work.:Conduct tests associated with the installation and repair of individual circuits.:Resolve customer issues and problems, ensure customer satisfaction, ensure service is working to specifications.:Utilize various testing devices such as HST3000, ONX580P, multi:meters, light meters.:Repair, maintain, splice and perform conformance testing of subscriber line, carrier's plant, and/or fiber optic plant.:When installing or repairing telephone services, connect equipment to inside cable and make cross connections by connecting color:coded wires.:Locate, join, repair, and rearrange cable and cable conductors in building and aerial or buried plant.:Place, rearrange, and/or remove all forms of outside plant, including but not limited to: underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring c
Posted:
May 1 on Tip Top Job
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More About this Listing: Customer Service Technician
Customer Service Technician is a Customer Service Customer Service Representative, Service Technician Job located in Hood River OR. Find other listings like Customer Service Technician by searching Oodle for Customer Service Customer Service Representative, Service Technician Jobs.
Customer Service Technician is a Customer Service Customer Service Representative, Service Technician Job located in Hood River OR. Find other listings like Customer Service Technician by searching Oodle for Customer Service Customer Service Representative, Service Technician Jobs.