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Application Support Analyst : Atlanta, GA
Location:
Atlanta, GA
Description:
Job ID: Exempt Oldcastle Infrastructure(TM), a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety:first mindset. Oldcastle Infrastructure : Built For Life from Oldcastle Infrastructure on Vimeo. Position Overview Oldcastle Infrastructure Inc. (OII) is looking for a knowledgeable application support analyst to provide in:application support for our business system users. In this role, your duties will include collaborating with colleagues, providing a high level of customer service to system end users, thoroughly understanding and documenting the challenges facing system users, and performing in depth troubleshooting. You will also work closely with other IT support and analyst personnel to ensure system stability and availability. To ensure success as an application support analyst, you should possess experience in providing application support, functional/technical trouble shooting skills, strong knowledge of multiple business applications and processes, and the ability to learn new technologies quickly. Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. :Provide software application support under the supervision of the Application Support Lead.:Consult with the service desk, business solutions team, other IT teams, and internal system users to improve application usage and performance.:Investigate and resolve application issues in a timely manner.:Keep a record of any application configuration changes, follow all change management policies, and coordinate system updates with users.:Document support processes and train other team members to ensure cross functional support.:Provide front line support to clients and colleagues in other departments.:Work across business and IT teams to solve application issues.:Perform analysis on software application functionality and suggest improvements as needed. Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities. Education/Experience :A bachelors degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.:Demonstrable experience as an application support analyst in a related field.:At least 5+ years of increasingly responsible experience in information technology technical application support.:Relevant experience working within a large, multifaceted organization, consisting of cross:functional teams.:Project management experience is preferred. Knowledge/Skill Requirements : Exceptional ability to provide front:end support to internal business application users.: Knowledge of core business processes such as order to cash, procure to pay, record to report, and plan to produce.: Hands:on experience in major Enterprise Resource Planning (ERP) Systems: Microsoft Dynamics AX, Oracle NetSuite, SAP S/4 HANA.: Hands:on use of IT Service Management Platforms such as ServiceNow.: Working knowledge of IT support processes such as Incident Management, Change Management, Problem Management, and Request Management.: Advanced proficiency in determining the causes of application errors, duplicating the errors and working with technical development to resolve application issues.: Exceptional communication and c
Posted:
May 1 on Tip Top Job
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More About this Listing: Application Support Analyst : Atlanta, GA
Application Support Analyst : Atlanta, GA is a Computer & Software Jobs Application Specialist Job located in Atlanta GA. Find other listings like Application Support Analyst : Atlanta, GA by searching Oodle for Computer & Software Jobs Application Specialist Jobs.
Application Support Analyst : Atlanta, GA is a Computer & Software Jobs Application Specialist Job located in Atlanta GA. Find other listings like Application Support Analyst : Atlanta, GA by searching Oodle for Computer & Software Jobs Application Specialist Jobs.