This listing was posted on Tip Top Job.
Conference Center Guest Service Agent
Location:
San Francisco, CA
Description:
Salary:26 / Hour Other Forms of Compensation: What makes FLIK click Mon:Friday, must be able to rotate between 7am:4pm shift and 8am:5pm shift What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands:on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Conference Centers, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. RESPONSIBLITIES:Greet visitors and clients with a smile and stand as they get on the floor.Direct and/or escort clients to designated meeting room.Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities.Work closely with Conference Center team (Coordinators, Catering, Audio/Visual) on overall execution of events.Handling on:floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.Conduct opening and closing walkthroughs when business requires.Assist with coat check and luggage.Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages.Prepare conference aide welcome packet for temporary staff when applicable.Preparing daily agendas, printing of daily packet for daily meeting.Expedite all requests to send packaged materials back to clients.Book meetings/events in EMS and following protocol for email confirmation, no show management and internal correspondence.Follow protocol for personalized email confirmations and internal correspondence.Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names.Register visitors for meetings/events taking place in the conference centers.Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way:finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.Standing during peak business hours and when greeting guests.Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.Adhering to uniform and grooming policies.Maintaining the attractive, neat appearance of the Reception area.Troubleshooting a wide variety of requests and situations, both for guests and for
Posted:
May 1 on Tip Top Job
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More About this Listing: Conference Center Guest Service Agent
Conference Center Guest Service Agent is a Customer Service Guest Service Agent Job located in San Francisco CA. Find other listings like Conference Center Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.
Conference Center Guest Service Agent is a Customer Service Guest Service Agent Job located in San Francisco CA. Find other listings like Conference Center Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.