This listing was posted on Tip Top Job.
Senior Consumer Service Analyst : 41000763
Location:
Tallahassee, FL
Description:
Requisition No:827327 Agency: Office of the Attorney General Working Title: SENIOR CONSUMER SERVICE ANALYST : Pay Plan: Career Service Position Number: Salary: 36,750 Annually Posting Closing Date: 05/08/2024 Total Compensation EstimatorTool Dear Jobseekers, We are looking to hire reliable, professional, and compassionate individuals who love to help people to work onour Citizen Services team. If you have excellent communication skills, good typing skills, and can work on the phones for an extended period, you are a great candidate for our position Learn morebelowabout why we're a great place to work. Our Organization and Mission:The Office of the Attorney General (OAG) represents the State of Florida in state and federal civil and criminal courts, from trial courts to the U.S. Supreme Court. The Attorney General's Office also provides legal protections for Floridians against consumer fraud through enforcement of state laws. At the OAG, staff are afforded an array of opportunities to serve the community and citizens of Florida, including in areas of criminal appeals, civil litigation, consumer protection, Medicaid fraud, and victims and civil rights. We invite you to visit our website at myfloridalegal to learn more about the State of Florida's law firm and its many opportunities. Salary and Benefits:36,750.00 Annually / 1,413.46 Biweekly Working for the State of Florida is more than a paycheck.The State's total compensation package for employees features a highly competitive set of employee benefits including: stylemargin:bottom:11.0px::Annual and Sick Leave benefits.:Nine paid holidays and one Personal Holiday each year.:State Group Insurance coverage options, including::Health insurance (totaling an annual family benefit value of 19,812, or 9,161 for individuals).:Basic life insurance policy for 25,000 at no cost for all employees.:Life, Dental, and Vision:Additional Supplemental Insurance options:Retirement plan options, including employer contributions (For more information, please clickmyfrs).:Flexible Spending Accounts:Tuition waivers.:And more For a more complete list of benefits, visitmybenefits.myflorida. The Difference You Will Make:The Office of Citizen Services is dedicated to the Attorney Generals vow to protect the citizens of Florida from fraud, and serves as the agencys point:of:contact for complaints and inquiries; provides the public with information on the Attorney Generals duties, responsibilities and initiatives; provides reliable information on consumer scams, emerging issues, and resources; and provides meaningful help to consumers toward resolving complaints through referrals and informal mediation when appropriate. During declared states of emergency, we also operate the OAG's Price:Gouging Hotline. The Work You Will Do:As a Citizen Services Call Center Representative, you will answer the Attorney General's "No Scam" hotline in both English and Spanish and assist callers with a wide variety of consumer inquiries and complaint issues. Representatives provide callers a positive customer service and call resolution experience by distributing customer protection and fraud prevention information, making referrals to government and community resources and programs, and conducting intake services for the OAGs Consumer Protection Division, Medicaid Fraud Control Unit., Lemon Law, and more. Training is provided for using in:house call resources guidelines, and processes.Workstations are equipped with double:monitor computers, wireless telephone headsets, and desks with the ability to sit or stand. Business hours are Monday : Friday, 8:00am : 5:00pm. Regular attendance and punctuality is required. Duties include but are not limited to: stylemargin:bottom:11.0px::Answering inbound calls from the public, transcribing call
Industry:
Insurance
Posted:
May 1 on Tip Top Job
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More About this Listing: Senior Consumer Service Analyst : 41000763
Senior Consumer Service Analyst : 41000763 is a Human Resource Analyst Job located in Tallahassee FL. Find other listings like Senior Consumer Service Analyst : 41000763 by searching Oodle for Human Resource Analyst Jobs.
Senior Consumer Service Analyst : 41000763 is a Human Resource Analyst Job located in Tallahassee FL. Find other listings like Senior Consumer Service Analyst : 41000763 by searching Oodle for Human Resource Analyst Jobs.