recruitment@cityofventura.ca.gov
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Utility Billing Specialist - Senior Utility Billing Specialist
Location:
Ventura, CA
Description:
The City of Ventura Water Department is looking for a Utility Billing Specialist - Senior Utility Billing Specialist to join the team. We are seeking detail-oriented candidates who are dedicated to meeting customer expectations and requirements. This is a great entry-level position for candidates with customer service experience and customer billing, clerical accounting experience, or college-level coursework in accounting, finance, business administration, or the like. What You'll Do Reporting to the Utility Billing Supervisor, the Utility Billing Specialist - Senior Utility Billing Specialist is key to providing front line customer care and accounting work to Ventura Water customers daily. This team member handles a high volume of customer inquiries from open to close and is responsible for providing information and assistance to the public by phone, mail, and computer. Additionally, this Utility Billing Specialist performs detailed clerical work, maintaining water and wastewater billing accounts and processing billing. Utility Billing Specialist is the entry-level class in the utility billing series. At this level, Specialists are expected to perform the more routine and less complex customer care and maintenance of customer accounts related to utility billing while receiving technical and functional direction and training. Positions are flexibly staffed, and Utility Billing Specialists are expected to advance to the Senior Utility Billing Specialist classification upon obtaining the required experience and demonstrated proficiency in performing the assigned functions. Senior Utility Billing Specialist is the journey-level class in the utility billing series. This class performs the full range of customer care and maintenance of customer accounts in support of utility billing. Senior Utility Billing Specialists work with occasional instruction/assistance and are fully aware of the operating procedures and policies of the work unit. They may provide lead direction over the Utility Billing Specialist and are normally filled by advancement from the Utility Billing Specialist level. Who You Are If you have the desire to join a dedicated team of customer service professionals, this position may be for you! If through education, training and/or experience, you:- thrive on providing responsive support to first-hand customer inquiries daily,- read situations quickly, stepping up to handle difficult customer situations,- eliminate roadblocks to handle multiple priorities while maintaining professional composure,- excel at the review of data for accuracy, identifying errors or problems, then you are an ideal candidate for this position.Currently, there is one full-time position available. This recruitment may also be used to fill future vacancies. Salary and Benefits The City offers a total compensation package that includes both a generous salary and other benefits! SALARY: $24.64 - $29.96 Hourly DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here Utility Billing Specialist - Senior Utility Billing Specialist How to Apply To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Tuesday, May 21, 2024, at 5:30 pm. Go to www.cityofventura.ca.gov/jobs and Apply! EEO/ADA salary plus 6 Medical options, CalPers Retirement, Dental, Vision, FSA, 457
Education/experience:
1 To 2 Years
Company:
City Of Ventura
Industry:
Government
Posted:
April 28 on AccountingJobsToday
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More About this Listing: Utility Billing Specialist - Senior Utility Billing Specialist
Utility Billing Specialist - Senior Utility Billing Specialist is a Accounting & Finance Billing Specialist Job at City of Ventura located in Ventura CA. Find other listings like Utility Billing Specialist - Senior Utility Billing Specialist by searching Oodle for Accounting & Finance Billing Specialist Jobs.
Utility Billing Specialist - Senior Utility Billing Specialist is a Accounting & Finance Billing Specialist Job at City of Ventura located in Ventura CA. Find other listings like Utility Billing Specialist - Senior Utility Billing Specialist by searching Oodle for Accounting & Finance Billing Specialist Jobs.