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Product Support Representative (Full Time 12 Month Contract) | Product Support Representative in O1

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Product Support Representative (Full Time 12 Month Contract)

Location:
Vancouver
Description:

Role Summary If yo u have a passion for skin care and Customer service and enjoy sharing your knowledge with Team-members and Customers, then this could be the perfect role for you! As the Product Support Representative, you will utilize your expert level knowledge of skin care and Eminence’s products to provide extraordinary Customer service, education and support to Eminence Team-members, Spa Partners and Retail Customers by answering phone calls, emails, live website chat, and social media inquiries. You will report directly to the Product Support Team Lead. Contract Coverage Details: 12-month position Opportunity for converting to permanent full-time employment from Contract Coverage contract Responsibilities Provide extraordinary Customer service in a professional and friendly manner via phone, email, and live website chat Maintain a high level of knowledge on Eminence’s products and services to ensure all Retail Customers and Spa Partners are provided with accurate information Assist Spa Partners and Retail Customers in navigating the Eminence website Act as a point of contact for all ingredient-related inquiries to all Eminence Sales Representatives and Spa Partners Assist the Eminence Digital Marketing team in answering questions received via social media from Retail Customers and Spa Partners regarding Eminence products and ingredients Assist the Digital Marketing team in creating blog content for the Eminence website Provide extraordinary Customer service drawing upon esthetics experience to problem solve skin conditions and concerns using Eminence Organic’s extensive line of products Provide Retail Customers with details about where to purchase their desired product and/or spa services within their geographic area, and help them identify products to purchase when appropriate Act as a point of contact to help the Customer Care team in the consideration of any inquiries related to product returns Maintain and update a Frequently Asked Questions reference. Visit ListedBuy for more information.
Company:
Eminence Organic Skin Care
Posted:
April 28 on ListedBuy
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