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Senior Service Analyst Manufacturing
Location:
Coatham Mundeville
Description:
As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm 37.5 Hours Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements SLAs- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes. Visit ListedBuy for more information.
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More About this Listing: Senior Service Analyst Manufacturing
Senior Service Analyst Manufacturing is a Other Art & Media Jobs Analyst Job at KHR located in United States. Find other listings like Senior Service Analyst Manufacturing by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Senior Service Analyst Manufacturing is a Other Art & Media Jobs Analyst Job at KHR located in United States. Find other listings like Senior Service Analyst Manufacturing by searching Oodle for Other Art & Media Jobs Analyst Jobs.