This listing was posted on ITJobsWeb.
Customer Service Technician
Location:
Hood River, OR
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Lumen Customer Service Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial and buried plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services. The Main Responsibilities Perform installation, maintenance, and troubleshooting of high-speed internet and voice networks, including associated wiring and equipment. Perform maintenance and repair on outside plant facilities. Climb poles, use a shovel and pick to dig up and bury cable. Locate buried telephone cables. Observe all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested. Convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers. Actively support sales and marketing related activities. Assume all other duties as assigned. Install, test, and maintain private and switched services, and applications for individual residential and business customers. Knowledge and use of laptop computer with various programs. Successfully option/configure customer's computer hardware and software, install modems and telephone filters and applications to complete DSL and VDSL services. Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals, and other source documents to obtain specifications for installation and trouble isolation purposes. Resolve issues to ensure service is installed/repaired by the committed date/time. Receive service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repaired), and repair tickets from the supervisor, or other designated employees and perform specified work. Conduct tests associated with the installation and repair of individual circuits. Resolve customer issues and problems, ensure customer satisfaction, ensure service is working to specifications. Utilize various testing devices such as HST3000, ONX580P, multi-meters, light meters. Repair, maintain, splice and perform conformance testing of subscriber line, carrier's plant, and/or fiber optic plant. When installing or repairing telephone services, connect equipment to inside cable and make cross connections by connecting color-coded wires. Locate, join, repair, and rearrange cable and cable conductors in building and aerial or buried plant. Place, rearrange, and/or remove all forms of outside plant, including but not limited to: underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring cable, intra-system cable, aerial wire, station wire, and all associated hardware and equipment including carrier and fiber optic terminal equipment. Perform trouble isolation of transport customer and company communications components, cable, and infrastructure from the customer's premise up to and including the central office/loop runner equipment. What We Look For in a Candidate Must have a high school diploma or equivalent. Must work varying shifts and hours including possible mandatory overtime, weekends, and holidays. May be assigned to work out of town for varying lengths of time. Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. May require pole climbing certification. When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements. May work in confined spaces (e.g., attics, crawl spaces, utility holes). May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds. Must maintain site security and cleanliness. Must have PC skills and be well versed in Microsoft Windows and Office applications. Must possess the ability to quickly learn corporate databases. Sit, climb, balance, stoop, kneel, crouch and crawl. Compensation Minimum Hourly Wage $14.89Maximum Hourly Wage $34.10Requisition #: 333248 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. Application Deadline 05/07/2024Requisition #: 333248pca3lyuhf
Company:
Centurylink
Posted:
April 24 on ITJobsWeb
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More About this Listing: Customer Service Technician
Customer Service Technician is a Customer Service Customer Service Representative, Service Technician Job at Centurylink located in Hood River OR. Find other listings like Customer Service Technician by searching Oodle for Customer Service Customer Service Representative, Service Technician Jobs.
Customer Service Technician is a Customer Service Customer Service Representative, Service Technician Job at Centurylink located in Hood River OR. Find other listings like Customer Service Technician by searching Oodle for Customer Service Customer Service Representative, Service Technician Jobs.