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Call Center Representative
Location:
Atlanta, GA
Description:
Job Title: Call Center Representative Job Description: Overview: We are seeking a motivated and customer-oriented individual to join our team as a Call Center Representative. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to handle customer inquiries and resolve issues efficiently. As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support regarding our products or services. Responsibilities: Customer Support: Handle inbound and outbound calls professionally and courteously, addressing customer inquiries, concerns, and complaints in a timely manner. Problem Resolution: Effectively troubleshoot and resolve customer issues, escalating complex problems to the appropriate department or supervisor when necessary. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints using our CRM system. Quality Assurance: Ensure all customer interactions meet or exceed quality standards, adhering to company policies and procedures. Team Collaboration: Collaborate with team members and other departments to provide seamless customer service and resolve customer issues efficiently. Continuous Improvement: Identify opportunities for process improvements and provide feedback to management for enhancing the customer experience. Requirements: Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and colleagues. Customer Focus: Demonstrated commitment to providing exceptional customer service and resolving customer issues with professionalism and empathy. Problem-Solving Abilities: Ability to quickly assess situations, identify problems, and implement effective solutions. Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and procedures. Team Player: Strong team player with a positive attitude and willingness to collaborate with colleagues to achieve common goals.
Posted:
April 23 on iSmartRecruit
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More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job located in Atlanta GA. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative is a Customer Service Call Center Representative Job located in Atlanta GA. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.