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Bilingual Call Center Agent
Location:
Mississauga
Description:
Bilingual Outbound Call Center Agent - Collections Working Hours: 7 am-11pm rotational shift Shift Timings are as under: Weekdays: 07:00 AM to 03:00 PM and 02:00 PM to 11:00 PM and Weekends: Sat: 10:00 AM to 06:00 PM and Sun: 01:00 PM 08:00 PMPosition Description: Role Maintaining a high standard of efficiency and customer/client service focus within a overdue payments collection call center environment. They are to maintain objectivity with each customer encounter. backss risk and make payment arrangements within established process or refer customers for alternate re-payment solutions. They are to document all activity details in appropriate system to reflect action taken. Associates are expected to meet specific quality and metric targets align with the Line of Business. Skills Required Good bilingual oral and written communication skills (English/French) Be quality centric and achieve highest level of accuracy in the deliverables Should be Target Oriented & pursue good Banking & process knowledge Should be able to perform other related service responsibilities as required Should adhere to policies and procedures to execute the transactions, activities and processes within assigned authorities Should efficiently be able to manage all transactions related to customer and branch calls or refers to appropriate internal business groups Respond to inquiries regarding overdue accounts and negotiate payment arrangement Should be able understand customer requirement Must be a Go-Getter and able to own responsibilities and be proactive. Visit ListedBuy for more information.
Company:
Astra North Infoteck
Posted:
April 23 on ListedBuy
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More About this Listing: Bilingual Call Center Agent
Bilingual Call Center Agent is a Other Art & Media Jobs Call Center Representative Job at Astra North Infoteck located in United States. Find other listings like Bilingual Call Center Agent by searching Oodle for Other Art & Media Jobs Call Center Representative Jobs.
Bilingual Call Center Agent is a Other Art & Media Jobs Call Center Representative Job at Astra North Infoteck located in United States. Find other listings like Bilingual Call Center Agent by searching Oodle for Other Art & Media Jobs Call Center Representative Jobs.