This listing was posted on ListedBuy.
Customer Care Representative
Location:
Toronto
Description:
JOB SUMMARY: The Customer Care Representative will act as a brand ambassador by assisting and resolving customer inquiries on various contact channels. This role will capture customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction. This role is excellent for someone with a customer-centric, solution-oriented mindset. JOB RESPONSIBILITIES: Customer Engagement & Service support Engage and develop relationships with customers by providing exemplary customer service and promote first contact resolution. Process customer orders, answer requests or complaints and bring the most appropriate answer/solution according to L’Occitane’s service guidelines. Actively listen to clients and maintains a friendly, positive, professional attitude. Promote additional products by identifying cross-selling opportunities and selling to customers. Consistently manage customer expectations, ensure delivery of the highest quality service, and solicit and act on customer feedback. Ensure customer concerns are handled appropriately, escalating issues to supervisor/manager when necessary. Resolves difficult situations with creativity, tact, and diplomacy. Keep accurate records and document customer service actions and discussions. Conduct outbound calling to customers, internal and external partners for various activities. Call Center Operations Identify and report any issues or factors affecting the customer experience and over-all journey of products and services to the supervisor/ manager when necessary. Propose new questions for online self-service FAQs and new email templates for the team’s email knowledge base. Complete operational processes, including filing carrier claims and handling marketplace disputes. Resolve field complaints and provide feedback to appropriate teams for continuous improvement. Collaborate with fulfillment teams to ensure smooth order processing. Visit ListedBuy for more information.
Company:
L'Occitane En Provence
Posted:
April 23 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Care Representative
Customer Care Representative is a Other Art & Media Jobs Customer Care Representative Job at L'Occitane En Provence located in United States. Find other listings like Customer Care Representative by searching Oodle for Other Art & Media Jobs Customer Care Representative Jobs.
Customer Care Representative is a Other Art & Media Jobs Customer Care Representative Job at L'Occitane En Provence located in United States. Find other listings like Customer Care Representative by searching Oodle for Other Art & Media Jobs Customer Care Representative Jobs.