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Trainee Helpdesk Support Technician
Location:
Retford
Description:
The Role: To support clients and colleagues with technical use of our online risk management tool, x Centa. Ensure x Centa business critical tasks are completed. To provide business support to PIB Risk Management in order to contribute to the successful delivery of x Centa related services. To ensure systems and procedures are followed, maintained and to contribute to the development of new systems and procedures in order to increase efficiency. Responsibilities: Provide efficient and timely technical assistance in relation to use of the x Centa online risk management system (for clients and internal PIB RM colleagues). Provide excellent customer service at all times Deliver x Centa training for clients and / or colleagues by various mediums (where required), e. g. face to face training or virtual. Utilise the Freshdesk system to log and track all client tickets, responding to tickets within SLA parameters. Ensure all client interaction emails are filed in the Freshdesk platform. Update x Centa user manuals as required. Build / create e Learning courses and other content as required / directed. General x Centa housekeeping as required, e. g. cleansing or updating of forms / content. Thoroughly testing new x Centa functionality prior to release updates. Keep up to date with all new x Centa developments and system enhancements. Ensure all HSE information and guidance links are up to date (monthly check to ensure links are still valid). Downloading, maintenance, collation, and production of statistical data where appropriate. To contribute ideas to ensure future developments are simplistic and intuitive to use. Further information As well as a competitive salary we offer the following benefits -Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits. Visit ListedBuy for more information.
Company:
Pib Insurance Brokers
Posted:
April 23 on ListedBuy
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More About this Listing: Trainee Helpdesk Support Technician
Trainee Helpdesk Support Technician is a Customer Service Help Desk Job at Pib Insurance Brokers located in United States. Find other listings like Trainee Helpdesk Support Technician by searching Oodle for Customer Service Help Desk Jobs.
Trainee Helpdesk Support Technician is a Customer Service Help Desk Job at Pib Insurance Brokers located in United States. Find other listings like Trainee Helpdesk Support Technician by searching Oodle for Customer Service Help Desk Jobs.