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Call Handler
Location:
Alrewas
Description:
Call Handler Burton on Trent GBP20,319 per annum 37.5 hours per week, hours between 6am : 10pm Monday to Friday PERMANENT OPPORTUNITY The Company: The company provide fleet customers and self: drive hire companies with bespoke, outsourced integrated solutions for incident management, they are there when you need them most Due to continued growth and expansion, they now have a fantastic opportunity for a Call Handler to join their growing Customer Service Team. This is a fantastic opportunity for someone to join a growing business who are based in a great central location in Burton. Benefits: Free onsite parking facilities28 days holiday allowance (including bank holidays)Your birthday off Death in service scheme Career progression available Training opportunities available Monday to Friday opportunity Permanent opportunity Possible Hybrid working available (after training period) Job Responsibilities: Answering inbound calls and processing (FNOL) First Notice of Loss and Roadside assistance calls Making outbound calls to existing customers and suppliers to process Accurately obtain and record all the relevant details. Liaise with third party service providers and monitor performance. Provide excellent customer service at all times. Inputting information onto the CRM system ensuring details are entered accurately. Ensure Service Level Agreements are adhered to. Communicate effectively with all team members. Proactive thinking required to ensure our clients expectations are always met. Requirements: Previous Call Centre or Customer Service experience is essential for the role. Competent using Microsoft Office Packages (Outlook, word, excel)Vehicle knowledge preferred but not essential. Good geographical knowledge of the UKExcellent telephone manner and communication skills Attention to detail, grammar, punctuation, and spelling. To be able to work independently and as part of a team. Proactive approach to work If you have not heard from. Visit ListedBuy for more information.
Posted:
April 23 on ListedBuy
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More About this Listing: Call Handler
Call Handler is a Customer Service Call Center Representative Job located in United States. Find other listings like Call Handler by searching Oodle for Customer Service Call Center Representative Jobs.
Call Handler is a Customer Service Call Center Representative Job located in United States. Find other listings like Call Handler by searching Oodle for Customer Service Call Center Representative Jobs.