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Senior Customer Success Manager
Location:
Toronto
Description:
Senior Customer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams and product owners intelligent control over the content in customer communications to achieve unparalleled personalization, relevancy, brand consistency, and compliance. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing business-critical on-demand, interactive and batch communications across all platforms and channels. Founded in 1998 as Prinova, Messagepoint has grown from its beginnings as a top global Customer Communications Management (CCM) integrator, to become a leader in the space due to our unique ability to intelligently manage content. Summary We are looking for a dynamic, ambitious, and driven individual to join the Customer Success team at Messagepoint. As a Senior Customer Success Manager, you are “customer obsessed”; passionate about ensuring the success of our customers on the Messagepoint platform. You will work directly with our customers to understand their business and technical requirements, and work closely with the implementation/support teams to ensure success. You will also have a keen interest in practice building, as we expand our Customer Success practice. Responsibilities: Relationship Management: Build and maintain strong relationships with key stakeholders at enterprise-level customers, becoming a trusted advisor and advocate for their success. Conduct regular meetings and business reviews with customers to backss satisfaction levels, identify opportunities for improvement, and address any concerns or challenges. Understand the unique. Visit ListedBuy for more information.
Company:
Messagepoint
Posted:
April 23 on ListedBuy
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Senior Customer Success Manager is a Other Art & Media Jobs Manager Job at Messagepoint located in United States. Find other listings like Senior Customer Success Manager by searching Oodle for Other Art & Media Jobs Manager Jobs.