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Customer Experience Analyst, Scotiabank
Location:
Toronto
Description:
Requisition ID: 183497 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the enterprise Digital Customer Advocacy Team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in-compliance with governing regulations, internal policies and procedures. Is this role right for you? Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Assist in the development of a customer-obsessed culture by: Aggregating, curating, and analyzing all customer data (qualitative & quantitative) inputs from user listening platforms such as NPS, App Store reviews, design research, social media, and frontline help channels to formulate key customer insights, in close partnership with our colleagues in digital analytics Identifying high frequency root causes and support actionable plans to increase customer happiness through material changes to our products and services Creating and presenting easily-interpreted and data rich reports that will help to influence and challenge project partners Investigating pain points and generating hypothesis backed by data to help us better understand our customer’s digital experience Manage customer experience metrics framework for online & mobile banking products by: Supporting the implementation of appropriate feedback capture methods across various touchpoints to ensure a robust customer feedback loop Acting as an CX data SME for Digital Banking, providing insight and presenting feedback to Digital teams and partners across the bank as required. Investigating and identifying reasons for trend variances in reported results. Creating and maintaining CX dashboards that will provide project partners and stakeholders near real-time access to. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Experience Analyst, Scotiabank
Customer Experience Analyst, Scotiabank is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Customer Experience Analyst, Scotiabank by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Customer Experience Analyst, Scotiabank is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Customer Experience Analyst, Scotiabank by searching Oodle for Other Art & Media Jobs Analyst Jobs.