This listing was posted on ListedBuy.
REQ - 175743 - CL- Help Desk Analyst - Senior
Location:
Edmonton
Description:
The role is going to be Help Desk Analyst - Senior with the Service Alberta in Edmonton, AB. If you have the required experience and are available for new opportunities, please send the following documents at xyz X@ by Thursday, August 31, 2023 at 2:00 PM EST. Below you can find some brief information. Without mandatory documents, we cannot submit a candidate. Updated Resume in word format (Mandatory) Skills Matrix and References (Mandatory) Job Title: 175743 - CL- Help Desk Analyst - Senior Work Location: J. G. O'Donoghue Building, 7000 - 113 Street NW, Edmonton, AB Remote Estimated Start Date: 01-Oct-2023 Estimated End Date: 30-Sep-2025 # Business Days: 496 Estimated Hours per Day: 7.25 Maximum Duration of Extension: 6 Month Note: Resource will work remotely , though must be available for onsite meetings when required. Standard Hours of work are 08:15 – 16:30 Alberta time Work must be done from within Canada, due to network and data security issues. Go A does not pay for travel to attend on-site meetings. Description of Services Help Desk Analyst works directly with end users to troubleshoot technical issues. Receive and respond to inquiries related to applications supported by the Help Desk. Advise inquirers of any resolution to an inquiry. Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support. Work effectively through communication with technical and /or business teams to resolve client issues. Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry. Test end-user solutions, ‘bug-fixes’ and new features of applications to ensure they adequately address client concerns. Monitor trends in client inquiries that point to the need for further training within the client community; assist in the revision of related training material, and participate in training. . Visit ListedBuy for more information.
Company:
S M Software Solutions
Posted:
April 23 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: REQ - 175743 - CL- Help Desk Analyst - Senior
REQ - 175743 - CL- Help Desk Analyst - Senior is a Customer Service Help Desk Analyst Job at S M Software Solutions located in United States. Find other listings like REQ - 175743 - CL- Help Desk Analyst - Senior by searching Oodle for Customer Service Help Desk Analyst Jobs.
REQ - 175743 - CL- Help Desk Analyst - Senior is a Customer Service Help Desk Analyst Job at S M Software Solutions located in United States. Find other listings like REQ - 175743 - CL- Help Desk Analyst - Senior by searching Oodle for Customer Service Help Desk Analyst Jobs.