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Call Center Representative
Location:
Mansfield
Description:
About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. Position Overview: Thrive is seeking multiple Call Center Representatives to act a first point of contact for our clients. We will rely on you to actively listen to our client's by utilizing your customer service experience and passion to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their issues via telephone, email and/or website inquiries, but also provide them with exceptional customer service. Primary Responsibilities: Managing high volumes of inbound calls in a timely manner Answer incoming calls with a courteous, positive, empathetic and professional manner Collecting information, understanding clients concerns and accurately enter data into Thrive’s Backoffice system and appropriate route to technicians Communicate with customers through various channels Assign new support tickets to the appropriate engineering resources Escalate customer service concerns appropriately and efficiently as needed Skills in handling customer concerns in a calm and polished manner Consistently meets/exceeds set quality and productivity metrics Functions w/in a team-based environment, and actively participates in achieving team goals. Requirements: 1 year of call center experience Attention to detail and excellent communication skills Ability to handle situations with tact and professionalism Ability to communicate effectively, both orally and in writing Effective. Visit ListedBuy for more information.
Company:
Thrive Networks
Posted:
April 23 on ListedBuy
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More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job at Thrive Networks located in United States. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative is a Customer Service Call Center Representative Job at Thrive Networks located in United States. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.