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Customer Service Retentions Advisor
Location:
Coatham Mundeville
Description:
Customer Retentions Advisor Salary: £24,000 - £25,000 per annum Location: Bournemouth/Poole area Hours: 37 ½ hours per week Contract: Full Time, Permanent Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team. Customer Retentions Advisor Salary: £24,000 - £25,000 per annum Location: Bournemouth/Poole area Hours: 37 ½ hours per week Contract: Full Time, Permanent Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team. Working as a Retention Advisor, your role is to retain existing policy holders in the household Insurance market. In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements. Main Responsibilities: Managing clients within the retention cycle Making outbound calls to existing customers to discuss their upcoming renewal Adherence to the requirements laid out by the FCA in terms of compliance and customer risk Build relationships with 3rd party Insurers and Underwriters Upselling additional products, seek cross sale and referral opportunities where applicable Providing first class customer service through advice and expertise In order to be successful in this Retentions role, our client is looking for someone who has: Excellent communication skills - listening and building relationships with customers as it’s important that you really get to know and understand their requirements. You have amazing problem-solving skills –you will need to come up with tailor made solutions as our client doesn’t have a " one size fits all" approach for their customers No previous experience required as our client offers on-site training,. Visit ListedBuy for more information.
Company:
The Works Staffing Solutions
Posted:
April 19 on ListedBuy
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More About this Listing: Customer Service Retentions Advisor
Customer Service Retentions Advisor is a Other Art & Media Jobs Customer Service Representative Job at The Works Staffing Solutions located in United States. Find other listings like Customer Service Retentions Advisor by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Retentions Advisor is a Other Art & Media Jobs Customer Service Representative Job at The Works Staffing Solutions located in United States. Find other listings like Customer Service Retentions Advisor by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.