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Technical Customer Support, Building Controls | Customer Support Specialist in Customer Service Jo1

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Technical Customer Support, Building Controls

Location:
Burnaby
Description:

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. About this role We are recruiting for a Technical Customer Support to join our Building Controls team in our Burnaby office. The successful candidate will be responsible for providing excellent customer service while dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers. Here's how your role will strengthen our team. Your responsibilities Provide consistent and high-quality customer service and administrative support Receive phone calls, emails, and faxes from customers requesting work Collaborate with customers to complete initial investigation and backss support requests, and determine solutions Prioritize service requests, schedule and dispatch service technicians Create work orders, manage through to completion, and handle billing process Track and expedite material orders as required Coordinate and follow up with technical staff to complete work orders Prepare list of follow up recommended service actions for customers Your experience and skills 4+ years of experience in a similar administrative support/customer service roll coordinating service requests and dispatching technicians Experience with material ordering, tracking, billing, and reporting Basic knowledge of Building Control Systems Flexible with the proven ability to multitask in a changing, fast-paced environment Excellent computer skills inf MS Office (Word, Outlook, Excel), JDE or other CRM systems, an asset Proven teamwork skills complemented by the ability to work well independently Superior oral and written communication skills Highly organized and detail oriented with. Visit ListedBuy for more information.
Company:
Houle Electric
Posted:
April 15 on ListedBuy
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More About this Listing: Technical Customer Support, Building Controls
Technical Customer Support, Building Controls is a Customer Service Customer Support Specialist Job at Houle Electric located in United States. Find other listings like Technical Customer Support, Building Controls by searching Oodle for Customer Service Customer Support Specialist Jobs.