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Team Lead, Inbound Fraud - 12 Month Contract
Location:
Toronto
Description:
Requisition ID: 196889 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Position: Team Lead, Inbound Fraud / Inbound Fraud / Fraud Operations Purpose Leads and oversees a team of Senior Advisors/Advisors ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Provides direct leadership and coaching to Senior Advisors/Advisors, along with support on policy, process, system functionality issues and escalations to help shape high-performing and engaged teams. Is this role right for you? In this role, you will: • Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Through vigilant monitoring and management of Support Channels provide timely support and expertise to Senior Advisors/Advisors with complex problem resolution, ensuring accurate and efficient resolution in alignment with departmental standards and protocols. • Exemplify outstanding leadership and coaching to enhance the performance of Senior Advisors/Advisors by: o Cultivating a team skilled in first-contact fraud resolution and proficient in offering expert advice to customers. o Continuously observing and providing feedback to Senior Advisors/Advisors through live call reviews, group coaching, and skill-building sessions. o Analyzing interactions to pinpoint coaching opportunities and address common team challenges. o Hosting individual bi-weekly coaching sessions to acknowledge achievements, address challenges, and streamline efficiency and quality. o Escalate performance and/or conduct concerns to respective Manager and leadership for support when needed. o Ensure direct report timesheets are accurate and up to date reflecting all planned and unplanned absenteeism ensuring WFM is notified of required updates as applicable... Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 12 on ListedBuy
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More About this Listing: Team Lead, Inbound Fraud - 12 Month Contract
Team Lead, Inbound Fraud - 12 Month Contract is a Executive Manager Job at Scotiabank located in United States. Find other listings like Team Lead, Inbound Fraud - 12 Month Contract by searching Oodle for Executive Manager Jobs.
Team Lead, Inbound Fraud - 12 Month Contract is a Executive Manager Job at Scotiabank located in United States. Find other listings like Team Lead, Inbound Fraud - 12 Month Contract by searching Oodle for Executive Manager Jobs.