Back
Job   USA   WA   Seattle Area   Customer Service Representative   Blankenship Equipment -

Customer Service/Dispatcher | Customer Service Representative, Dispatcher in Customer Service Job 1

This listing was posted on The Resumator.

Customer Service/Dispatcher

Share
Tools
Location:
Auburn, WA
Description:

Blankenship Equipment Repair is a compacting and recycling business serving the Pacific Northwest and Canada. We are growing and have an opening for a Customer Service/Dispatcher to join our team at our Auburn/Enumclaw location. This role is responsible for controlling the flow of service for our business-to-business equipment repair company. The ideal candidate will have experience with process management, be customer focused, detail-oriented and able to manage complex moving parts of a fast-paced service department with a sense of urgency and poise. Must be a communications specialist both by phone and email and have excellent organization and problem-solving skills. We are a small, friendly office. You will have your own workstation in close quarters with your co-workers. We are animal friendly so occasionally there will be a dog or cat in the office. If all of this sounds like the type of opportunity you are looking for, we’d like to hear from you. We review applications daily and provide quick responses to all applicants. Basic duties: Answer incoming phone calls from customers, vendors and technicians. Assess customer needs Gather customer information and scheduling requirements. Schedule service with customers: Communicate ETA, discuss contact/security/access details with Techs. Manage equipment deliveries and pickups. Set up new clients in the system after approval. Enter work order into Corrigo WorkTrack or similar electronic software Become familiar with company rates for work to be performed. Ensure all information is accurate and updated. Accurately enter data in the system Track parts and orders, and update in WorkTrack Take initiative to look up information and solve problems independently. Respond to requests and perform tasks in a timely manner ensuring deadlines are met. Be proactive in researching and identifying obstacles and solutions. Other administrative duties such as invoicing, quoting, and parts and supply ordering may be assigned as time allows. Work Hours: Mon – Fri – 7:30a – 4:30p Qualifications: 2+ years’ experience in a similar position managing processes required Project or process management experience Strong communication proficiency both verbal and written Computer Proficiency in Word, Excel, Outlook Experience in WorkTrack and Quickbooks highly preferred Pay Range: $22 - $26+ p/hr DOE Benefits: 40-Hours Vacation after 6-months. 80-Hours after one full year with incremental annual increases up to 4-weeks. Health Insurance: Available after sixty days of employment. The company pays 75% of employee premium and 55% of dependents. Employees have the option of a Health Savings Account (HSA) program or a traditional Health Insurance program. Company Matching Retirement Program: Access to BER Personal Financial Planner. SIMPLE IRA with company match of up to 3% of annual salary. Available after one year of employment. Profit Sharing Powered by JazzHR
Company:
Blankenship Equipment
Posted:
April 12 on The Resumator
Share
Tools
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
  • Always meet the employer in person.
  • Avoid sharing sensitive personal and financial information.
  • Avoid employment offers that require a deposit or investment.

To learn more, visit the Safety Center or click here to report this listing.

More About this Listing: Customer Service/Dispatcher
Customer Service/Dispatcher is a Customer Service Customer Service Representative, Dispatcher Job at Blankenship Equipment located in Auburn WA. Find other listings like Customer Service/Dispatcher by searching Oodle for Customer Service Customer Service Representative, Dispatcher Jobs.