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Senior Customer Service Executive | Customer Service Representative in Customer Service Job at Add1

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Senior Customer Service Executive

Location:
Coatham Mundeville
Description:

Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator Senior Customer Service Executive Location: Wokingham, Berkshire Salary: Circa £13 per hour + Excellent Benefits Job Type: 3-Month Fixed Term Contract FTC The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts. Responsibilities: Maintain regular liaison with workshop logistics and various departments to keep customers informed. Timely generation and processing of quotes according to departmental targets. Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements. Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations. Collaborating with the supply chain team for necessary parts. Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence. Oversee critical customer accounts, ensuring exceptional service levels are maintained. Serve as the primary contact for colleagues when the CSM and TL are unavailable. Conduct a minimum number of customer visits annually. Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth. Requirements: Previously worked as a Customer Service Executive or in a similar role. Possess 1-2 years of experience in a similar customer service role. Capable of overseeing AOGs from start to finish. Ability to report customer progress and pinpoint pain areas for resolution. Computer skills including Microsoft Office. Exceptional attention to detail and numerical accuracy. Strong communication and. Visit ListedBuy for more information.
Company:
Additional Resources
Posted:
April 10 on ListedBuy
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Senior Customer Service Executive is a Customer Service Customer Service Representative Job at Additional Resources located in United States. Find other listings like Senior Customer Service Executive by searching Oodle for Customer Service Customer Service Representative Jobs.