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Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals
Description:
Position Description Job Summary The Field Service Manager is responsible for monitoring and managing all installed systems in order to ensure field quality of electro-mechanical and fluid dispensing assemblies. The assemblies are both mobile, installed on trucks, and fixed in production plants. In cases where quality problems occur, the incumbent is responsible for the identification and quick resolution of any issues with the design or functionality. The position will lead the process of improving installation methods, field maintenance and repair approaches, and/or system design improvements.Key to the Field Service Manager role is the timely and appropriate response to urgent matters, the ability to apply good judgment to problem resolution, and working with a nationwide field service team to continually improve equipment deployment and utilization. This position will also collaborate with manufacturing to identify opportunities to improve quality of assemblies, sub-assemblies and parts. Essential Functions of the job: Diagnose and troubleshoot field installed system issues; includes both hands on field diagnosis and coordination with nationwide field service personnelLead problem solving initiatives and develop solutions; work with applicable functional groups such as engineering, manufacturing, field service, supply chain and qualityImplement solution, establish clear control plans to mitigate future occurrences and communicate solutionsDevelop troubleshooting documentation and communicate/train to support field services and customersLead strategies for continuous cost and quality improvement programsSupport customer escalations, both internally and externallySupport resolution of product quality issues in cooperation with appropriate functional groupsSupport operations in company growth and improvement effortsLead and implement first article inspections and quality testsParticipate on cross-functional project teams to maintain and improve the product, specifically, participate in the optimization of product sourcing options, component and build costs, and manufacturing strategies Required Qualifications REQUIRED QUALIFICATIONS:College Degree (Associates' or Bachelor's) in Technical field such as Mechanical or Electrical Engineering7+ years of experience in Product engineeringPREFERRED QUALIFICATIONS:Master's Degree in Technical field such as Mechanical or Electrical EngineeringExperience in product engineering in the industrial sector Additional Description Traits of the successful candidate: Strong analytical skills; demonstrated experience with structured problem-solving methodologies Strong project management skills Understanding of pricing and markets Proven leadership capability as both a direct manager and an influencer Building Teams/Team Win Environment Familiarity with regulatory requirements applicable to equipment safety and certifications Customer Service & Employee relationship skills Experience working with field service teams; experience working with remote employees Ability to work in a dynamic environment where business demands can change on short notice Excellent communication skills Company Summary Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy.We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries. Legal Statement Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.PDN-9bab42a7-92c3-4d6e-9ef7-e0d394bd2f24
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More About this Listing: Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals
Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals is a Other Jobs Service Manager Job at St.-Gobain located in United States. Find other listings like Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals by searching Oodle for Other Jobs Service Manager Jobs.
Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals is a Other Jobs Service Manager Job at St.-Gobain located in United States. Find other listings like Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals by searching Oodle for Other Jobs Service Manager Jobs.