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Senior Director Global Customer Experience
Location:
Wokingham
Description:
We Make Life More Rewarding and Dignified Location: Winnersh Department: Marketing Summary: At Hollister, our Mission is to make life more rewarding and dignified for those who use our products and services. The Sr. Director, Global Customer Experience will have a significant impact on fulfilling our Mission by designing and implementing superior customer experiences for those who use our products and services. In this role, the candidate is responsible for the strategy, defining and directing the implementation of a global, streamlined and superior customer experiences throughout the customer journey. The candidate will have a dual focus: 1) a passion for the customer and the customer journey and 2) a vision and plan for scalable, agile, standardized processes and systems. Through these two avenues, the candidate will lead the design and delivery of a best: in: class customer experience and help to fulfill our Mission and Vision as a Company. Responsibilities: Define Strategy for Customer Experience : Define and lead the strategy and vision for Global Customer experience, with a dual focus on the customer journey and designing global process and systems: Set forward a transformational vision for customer engagement, including digital, product and service touch points: Develop a best: in: class customer experience strategy that addresses the entire customer journey; Strategy must be aligned with and deliver for Hollister product line strategies: Collaborate across organization, including products and services, to establish and maintain customer journeys, and to design and deliver a superior customer experience throughout the journey: Oversee and provide vision for digital projects and concepts that impact customer experience, including ecosystem development, content strategy, branded and unbranded communications, search, and digital media: Engage with key stakeholders across the organization to define and implement strategies: Define KPIs and SMART metrics. Visit ListedBuy for more information.
Posted:
March 28 on ListedBuy
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Senior Director Global Customer Experience is a Other Art & Media Jobs Director Job located in United States. Find other listings like Senior Director Global Customer Experience by searching Oodle for Other Art & Media Jobs Director Jobs.