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Customer Account Manager : Finnish Speaking
Location:
Didcot
Description:
EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e: journals, e: books, and research databases : all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end: users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting: edge technology, forward: thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world. Role Mission: stylemargin: bottom:11.0px: To be responsible for a portfolio of customers, managing their day to day requirements and development. To be responsible for customer loyalty and account growth, EBSCO product evolution and development. Primary Responsibilities Customer Development stylemargin: bottom:11.0px: Reassure customers, educate and train them in best practice: Have thorough understanding of the packages process and ensure 100 accuracy : Responsible for business retention and strategic review of accounts: Resolve problems efficiently with minimum impact on the customer: Present information clearly, logically and accurately: Strive for 100 customer account retention and performance against SLA: Actively work towards improving customer satisfaction scores: Provide Webex training on EBSCO products to educate customers and encourage them to use EBSCONET: Use NETCRM/WIT system to triage customer queries within service level agreement: Creating reports to investigate and analyse trends of customer accounts Business Development stylemargin: bottom:11.0px:. Visit ListedBuy for more information.
Posted:
February 25 on ListedBuy
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Customer Account Manager : Finnish Speaking is a Other Art & Media Jobs Account Manager Job located in United States. Find other listings like Customer Account Manager : Finnish Speaking by searching Oodle for Other Art & Media Jobs Account Manager Jobs.
Customer Account Manager : Finnish Speaking is a Other Art & Media Jobs Account Manager Job located in United States. Find other listings like Customer Account Manager : Finnish Speaking by searching Oodle for Other Art & Media Jobs Account Manager Jobs.