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Service Delivery Manager
Location:
Hitchin
Description:
Service Delivery Manager Salary: GBP36,000 : GBP40,000 dependent on experience Fulltime hours: Monday to Friday, 9:5.30 (Could be flexible around customer visits) Hybrid: Minimum of 2 days per month Customer visits as and when required. Location: Kimpton Our client is looking for an experienced Service Delivery Manager to join our team. The role will be integral to the management of strategically identified help desk, managed service, and other contracted clients. Responsibilities: Service Delivery Manager Delivering excellent customer service. Continually manage service: based relationship with identified clients. Develop and document processes for Service Delivery Management Schedule and attend meetings at client sites for contract and problem management reviews (expected travel, 2:3 days per week nationwide). Schedule and attend client Team meetings. Co: ordinate customer focused and service activities, ensure they are delivered to a high standard within our contracted SLAs. Continually measure KPIs and deliver reports to clients. Communicating with clients to continuously ensure contract satisfaction and that both parties understand and meet their contracted obligations. Have an excellent understanding of all the company and key partner service offerings. Working with customers to enhance use of current tools or expanding into further offerings. Follow all company policies. Assisting, co: ordinating and supporting a variety of functions within the business, including but not limited to account management, help desk and technical delivery services. Attending pre: sales, account management and project activities, including nationwide exhibitions and events. Consistently monitoring the progress of contracts. Escalating help desk and service issues with contractors and manufacturers. Develop and maintain close manufacturer relationships with both account management and key service personnel. Take ownership of critical issues. Visit ListedBuy for more information.
Posted:
February 19 on ListedBuy
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Service Delivery Manager is a Other Art & Media Jobs Delivery Manager Job located in United States. Find other listings like Service Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.
Service Delivery Manager is a Other Art & Media Jobs Delivery Manager Job located in United States. Find other listings like Service Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.