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Customer Service Specialist
Location:
Coatham Mundeville
Description:
Customer Service Specialist Hayes, West London From £32k The Customer Service Specialist plays a crucial role in supporting the operational fulfilment of all customer contracts. This position serves as the primary point of contact for operational topics, fostering regular customer reviews and visits. Customer Service Specialist Hayes, West London From £32k The Customer Service Specialist plays a crucial role in supporting the operational fulfilment of all customer contracts. This position serves as the primary point of contact for operational topics, fostering regular customer reviews and visits. The candidate is expected to provide consistent status reports to both customers and the Account Manager, as well as handle internal and external queries efficiently. Duties and Responsibilities: Utilise internal and customer information flows daily to ensure accurate and up-to-date information. Maximise customer satisfaction through effective communication and resolution of issues. Timely creation of Sales Induction Form, Sales Orders, and printout of yellow folders. Communicate Missing & Damage information to customers and manage queries on customer-supplied parts. Handle communication of quotes with customers. Support the Billing department in preparing invoicing packages. Prepare and send regular status reports to customers. Coordinate and organise shipments to and from customers, adhering to contractual terms. Prepare shipping documentation in collaboration with the Shipping department. Support the Documentation department and customers on documentation clarifications. Collaborate closely with the Event Manager on event progress. Take responsibility for continuous improvement of Customer Support Specialist processes. Coordinate with the team and internal stakeholders to meet contractual requirements. Education and Qualifications: Experience in the Aerospace industry desirable. Previous experience in a Customer Support role. Organisational. Visit ListedBuy for more information.
Company:
STR Group
Posted:
February 16 on ListedBuy
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Other Art & Media Jobs Customer Service Representative Job at STR Group located in United States. Find other listings like Customer Service Specialist by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Specialist is a Other Art & Media Jobs Customer Service Representative Job at STR Group located in United States. Find other listings like Customer Service Specialist by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.