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Customer Service Officer
Location:
Lewisham
Description:
We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Customer Service Officer , on a 4-months contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Summary: To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods. To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other services as required to ensure timely and satisfactory resolution. Provide administrative support to a number of Council functions such as Housing, Registrations, Enviro, Highways, Planning, etc. Ensure a high quality service is provided to customers in line with corporate and local policies and procedures to achieve key performance indicators (KPIs) including Customer Satisfaction and First Contact Resolution. To be a Customer Service champion and work across the organisation to represent the voice of the customer, ensuring the satisfactory resolution of enquiries and ongoing improvements to the customer experience. Responsibilities: Responsible for supporting customers in accessing and using a number of Council services, predominantly through the promotion of online and other self-service methods. To handle enquiries received through all channels that may be of a complex or emergency nature including follow-up and liaison with other departments as required to attain a satisfactory resolution. Provide support by phone, either inbound or outbound or through call-backs to customers in accessing and using a number of Council services, promoting the use of online and other self-service methods and ensuring satisfactory resolution of enquiries and issues. Provide support by social media, web chat and other. Visit ListedBuy for more information.
Company:
Brackenberry
Posted:
February 6 on ListedBuy
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More About this Listing: Customer Service Officer
Customer Service Officer is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Officer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Officer is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Officer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.