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Customer Success Manager
Location:
Portland, OR
Description:
CUSTOMER SUCCESS MANAGERThe Spectrum Product Customization team is seeking a Customer Success Manager (CSM) to join and be an instrumental member of the Customer Success Management team. This role is located either at Spectrum's headquarters in downtown Portland, OR or remotely in the US.Spectrum is a Product Customization engine that powers many of today's top brand experiences for Microsoft Xbox, Hydro Flask, JBL, Carhartt and more. The platform has quickly evolved to become a world-class integration that offers: 3D product visualization, factory integration, self-supporting administration, and robust analytics reporting.Spectrum is seeking a high-energy, growth oriented, self starting and results-obsessed Customer Success Manager to join our fast-growing team. You will serve as both a trusted advisor to and advocate for our enterprise clients. You will be tasked with building a proactive and strategic partnership with your assigned accounts to show the value of using the Spectrum Product Customization platform. You will help uncover new opportunities for your clients to extend and innovate their customer's experience using state of the art, 3D product co-creation and customization engine.The measure of your success will be customer retention, customer health, and expansion. Your day-to-day focus will be to help your clients achieve their business' objectives and fulfill their organization's mission.RESPONSIBILITIES INCLUDEThoroughly understand the client's vision and operationsChampion Spectrum's platform and services throughout the client's organizationMap the client's strategy and goals to the value Spectrum delivers every dayContinuously identify opportunities to expand Spectrum's role as trusted advisor and technical partner, in partnership with the assigned Technical Project ManagerBe intentional and proactive as you plan for account growth, monitor account health, and mitigate at-risk issuesOrchestrate regular, strategic business reviews with client executives and key client stakeholdersPartner with internal teams to ensure individual clients receive the Spectrum's "white glove and red carpet" service and supportProactively negotiate renewals, standardization opportunities, multi-year licensing extensions, on-time payment, and up-selling opportunitiesExceed defined sales and renewals targetsHelp Spectrum to continuously improve the client's experience and success with our platform and servicesConsistently look for opportunities for Spectrum to improve our efficiency, repeatability, and scalabilityCommunicate directly with clients in order to understand their operational and business goals to better service their needsPrepare and conduct Business Reviews with Technical Project Management Team LeadInstill confidence and prove leadership capabilities to the project team based on the goals of SpectrumDESIRED SKILLS AND EXPERIENCE3+ years of customer facing experience in a customer success, account management or professional services roles in an enterprise SaaS companyExecutive-level communication and interpersonal skills, with ability to effectively navigate and mitigate conflictExcellent communication skills (written, verbal, and presentations)History of success in account ownership and growthHigh level of personal organization, integrity, and responsibilityStrong team player with a proven ability to collaborate across organizations, geography, and business unitsAbility to adjust immediately in a complex, fast-paced, market-defining organizationDemonstrably strong soft leadership skillsChange Management experience highly desiredeCommerce, Retail, or Marketing background highly desiredIf this is you, please apply!We are an equal opportunity employer, and as a full-service agency, we greatly value a diverse, multi-cultural mix of voices and perspectives at our workplace, and strongly encourage applications from women, BIPOC, AAPI, LGBTQ+ individuals and people with disabilities. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.Please note: At this time, we are not able to sponsor applicants with work visas.
Company:
Spectrum
Posted:
January 25 on ApplicantList
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More About this Listing: Customer Success Manager
Customer Success Manager is a Executive Manager Job at Spectrum located in Portland OR. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.
Customer Success Manager is a Executive Manager Job at Spectrum located in Portland OR. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.