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Customer Support Engineer
Location:
Troy, OH
Description:
Date Posted: 2024-01-12 Country: United States of America Location: HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA Position Role Type: Onsite Collins Aerospace is looking for an experienced Customer Support Engineer . You will support Customer Support Engineering activities. You will also provide direct support to aircraft OE and their end customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service excellence support to our international customers. The department is accountable for all wheels & Brakes engineering activities related to new product development/introduction, production support, and in-service program support. This role serves in an Onsite capacity. Employees who are working in Onsite roles will work primarily onsite. Primary Responsibilities : Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations. Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer. Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC). Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs). Communicate voice of the customer in design/development activities. Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life. Troubleshoot methodologies daily. Travel 10% domestically and internationally Communicate and present to Senior Level Leadership regarding status of technical issues. Perform other duties as required. Basic Qualifications : Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience. U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. 3 or more years of general engineering experience Experience utilizing Microsoft Office- Excel, Word, and PowerPoint skills. Preferred Qualifications : SAP experience. Customer support experience in a technical/engineering environment. Experience in an aerospace manufacturing environment. Experience creating and delivering formal presentations to all levels of leadership. Team Center certification. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions. For the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable, and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! #reempowerprogram This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX Diversity drives innovation, inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child, and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day Collins Aerospace Landing Systems Video https://www.youtube.com/watch?v=7qcXPa0ZCeE The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Company:
RTX
Posted:
January 25 on TopUSAJobs
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More About this Listing: Customer Support Engineer
Customer Support Engineer is a Customer Service Customer Support Specialist Job at RTX located in Troy OH. Find other listings like Customer Support Engineer by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Engineer is a Customer Service Customer Support Specialist Job at RTX located in Troy OH. Find other listings like Customer Support Engineer by searching Oodle for Customer Service Customer Support Specialist Jobs.