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Co-ordinator Operations Support
Location:
Dieppe
Description:
Posting Date: 23/01/2024 Posting Number: 63772 Work Location Type: Remote Job Code: 269 Location: Dieppe Reports to: Supervisor Customer Support It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Compiling automatic call distribution (ACD) data for all inbound queues for daily service results completion Creating, allocating, and distributing weekly schedule runs for the contact centre in e WFM Manage daily fluctuations in staffing and customer call trends in effort to meet assigned service level targets. Analyze reports and address concerns Assist in maintaining a professional looking centre and contact appropriate vendors to make repairs as needed. Create and update agent identification numbers for CCD (Purolator application), Ring Central (coming in 2022), security system and other applicable data bases. Modification of center base schedule in e WFM to ensure adequate coverage for training, vacation and planned absenteeism. Support Contact Centre objectives Support company policy and procedures. Support ISO procedures Support Purolator core strategies and demonstrate Purolator values Qualifications: Previous experience with automated work force scheduling software Need 6 months in current role Primary consideration of candidates that have supervisory/managerial experience Understanding of contact center staffing and scheduling principles Must possess strong leadership skills and be a team player Must possess strong organizational , communications and problem solving skills Be able to work under high pressure situations POSTING. Visit ListedBuy for more information.
Company:
Purolator
Posted:
January 25 on ListedBuy
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Co-ordinator Operations Support is a Other Art & Media Jobs CO-Ordinator Operations Job at Purolator located in United States. Find other listings like Co-ordinator Operations Support by searching Oodle for Other Art & Media Jobs CO-Ordinator Operations Jobs.
Co-ordinator Operations Support is a Other Art & Media Jobs CO-Ordinator Operations Job at Purolator located in United States. Find other listings like Co-ordinator Operations Support by searching Oodle for Other Art & Media Jobs CO-Ordinator Operations Jobs.