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Customer Services Officer
Location:
Coatham Mundeville
Description:
Customer Services Officer Customer Services Officer About the Company: This company is seeking a highly motivated and customer-focused individual to join their team as a Customer Services Officer. The company is dedicated to providing high-quality customer services across a range of service areas and access channels. Job Description: The successful candidate will be responsible for providing frontline customer services across multiple access channels, including face-to-face, telephony, and web. They will be expected to develop knowledge and understanding of the company's services and continually update their skills to provide a coordinated, consistent, efficient, and customer-focused service. Key Responsibilities: Deliver frontline customer services with primary attention to achieving positive and personalised customer experience. Develop knowledge and understanding of the company's services, and continually update. Deliver services across multiple customer access channels including face-to-face, telephony, and web. Develop core skills to work as part of a team to provide a coordinated, consistent, efficient, and customer-focused service. Adapt to developments in processes, systems, or behaviours which are implemented to improve the customer experience. Collect customer comments/feedback and take personal responsibility for sharing this information with colleagues and managers. Develop knowledge of service policies and procedures - standards for customer care, quality management, health and safety, legal stipulations, environmental policies, and general duty of care. Provide a first point of contact for telephony-based customer enquiries. Deliver a polite and professional telephony service. Provide a first point of contact for face-to-face customers within the company's main reception point. Service delivery via queue management, mobile floor walking, desk interviews. Provide a first point of contact for web/email/post-based customer enquiries,. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
January 23 on ListedBuy
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More About this Listing: Customer Services Officer
Customer Services Officer is a Customer Service Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Customer Services Officer by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Services Officer is a Customer Service Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Customer Services Officer by searching Oodle for Customer Service Customer Service Representative Jobs.