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Control Centre Operator
Location:
Calgary
Description:
Your mission at Garda World If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. Position we are looking at filling: Full Time Permanent 4/4 12 hour rotational shifts. Staggered shift timing/rotating monthly between 1800-0600 to 1930-0730 Job Benefits We offer wages starting at $23/hr & comprehensive health benefits Opportunities to grow alongside Garda World Continuing education through Garda World Campus Corporate discounts What does a Western Canada Control Center Operator do in Calgary? Key Objectives: Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level Follow communication scripts and use knowledge of the company’s products and services to go offscript when necessary Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team Recommend improvements to systems and processes for improved organizational efficiency Daily and Weekly Tasks: Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues. Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities Handle Inbound/outbound calls providing resolutions, handle inquiries. Visit ListedBuy for more information.
Company:
Gardaworld
Posted:
January 21 on ListedBuy
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More About this Listing: Control Centre Operator
Control Centre Operator is a Construction Operator Job at Gardaworld located in United States. Find other listings like Control Centre Operator by searching Oodle for Construction Operator Jobs.
Control Centre Operator is a Construction Operator Job at Gardaworld located in United States. Find other listings like Control Centre Operator by searching Oodle for Construction Operator Jobs.