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Customer Support Representative
Location:
Toronto
Description:
Are you looking to join one of Greater Toronto’s Top 2024 Employers? The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve. Job summary This position provides first point of contact for customer service support to members, responding to daily queries and requests, and handle the investigation and resolution of escalations. How you will make a difference Interacting with members to address their service concerns, and needs; listen and gather all relevant information when referring members to an external business partner or the appropriate sales team for an insurance consultation or a more in-depth conversation. Providing members with the value of insurance benefits and alternative options to consider before cancelling insurance coverage. Assisting members in navigating our OMA Insurance or business partners’ insurance coverage websites and portals. Gathering documents and handle member and service related, product, administrative and process matters, complaints, and escalations, and follow up on actions taken to resolve issues; provide a clear and concise response to member. Adhere to agreed-upon Service Level Agreements and ensure information accuracy based on member service requests using proper activity settings. Presents as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members. Requirements that are important to us Community College Diploma in Business Administration or equivalent. 4-5 years of relevant experience Solid foundation in life, disability and medical group and individual insurance with customer service experience Working knowledge with Salesforce CRM system ACS (Associate Customer Service). Visit ListedBuy for more information.
Company:
Ontario Medical Association
Posted:
January 20 on ListedBuy
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More About this Listing: Customer Support Representative
Customer Support Representative is a Other Art & Media Jobs Customer Support Specialist Job at Ontario Medical Association located in United States. Find other listings like Customer Support Representative by searching Oodle for Other Art & Media Jobs Customer Support Specialist Jobs.
Customer Support Representative is a Other Art & Media Jobs Customer Support Specialist Job at Ontario Medical Association located in United States. Find other listings like Customer Support Representative by searching Oodle for Other Art & Media Jobs Customer Support Specialist Jobs.