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Senior IT Operations Management Specialist (Service Now) - Hybrid
Location:
Scarborough
Description:
Requisition ID: 190592 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs. The team: Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts & Incidents to the correct resource groups to restore affected services. The role: With a strong focus on IT Operations Management (ITOM), your primary role will include ensuring accurate and up-to-date configuration data, managing relationships between configuration items, and supporting the overall ITOM process. You will ensure the efficient and effective management of the logical structure and organization of databases (Service Now’s Configuration Management Database [CMDB]) within GEMS and will work closely with database architects, developers, and system administrators to design and implement logical database structures that meet business requirements and optimize performance. In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1/Major incidents. Is this role right for you? You are keen to provide technical leadership & drive a customer-centric culture for the entire team to deepen customer relationships and take advantage of the Bank's extensive relationships, as well as its systems & knowledge. You are adept at configuring & customizing the Service Now platform, specifically focusing on ITOM modules, such as Event Management, Discovery,. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
January 18 on ListedBuy
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More About this Listing: Senior IT Operations Management Specialist (Service Now) - Hybrid
Senior IT Operations Management Specialist (Service Now) - Hybrid is a Executive Manager Job at Scotiabank located in United States. Find other listings like Senior IT Operations Management Specialist (Service Now) - Hybrid by searching Oodle for Executive Manager Jobs.
Senior IT Operations Management Specialist (Service Now) - Hybrid is a Executive Manager Job at Scotiabank located in United States. Find other listings like Senior IT Operations Management Specialist (Service Now) - Hybrid by searching Oodle for Executive Manager Jobs.