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Customer Care Operations Analyst
Location:
Toronto
Description:
The Customer Care Operations Analyst is responsible for the identification and implementation of effective analysis and solutions to meet business goals within the division, and is generally assigned to support one of the Departments supporting overall Meter to Cash functions. This role develops processes, procedures and tools to confirm governance and compliance in the delivery of the Customer Care Programs. S/he designs and develops database and automated reports to assist leaders and external stakeholders in the efficient and effective management of the programs and provides support for the ongoing responsibilities of the group. S/he is responsible for the execution and development of processes, procedures and tools to support resource balancing, vendor management and productivity initiatives. The incumbent may also lead and/or provides support for monthly divisional financial reporting, budgeting, and contact centre staff forecasting Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code. KEY RESPONSIBILITIES: Depending on area Analyst supports, key responsibilities may include: Designs and develops (relational) databases for collecting data to support business decisions. Integrates and interprets data, prepares presentations and supporting documentation to communicate results of analysis, recommendations to the Leadership team for decision making. Provides analytical and reporting support for divisional financial reporting. Assists with the preparation of strategic business plans to align with corporate objectives and ensure Customer Care KPI’s and strategic objectives are met. Acts as both a key business resource and/or lead for projects. Visit ListedBuy for more information.
Company:
Toronto Hydro
Posted:
January 18 on ListedBuy
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More About this Listing: Customer Care Operations Analyst
Customer Care Operations Analyst is a Other Art & Media Jobs Operations Analyst Job at Toronto Hydro located in United States. Find other listings like Customer Care Operations Analyst by searching Oodle for Other Art & Media Jobs Operations Analyst Jobs.
Customer Care Operations Analyst is a Other Art & Media Jobs Operations Analyst Job at Toronto Hydro located in United States. Find other listings like Customer Care Operations Analyst by searching Oodle for Other Art & Media Jobs Operations Analyst Jobs.