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Centralized Programs Agent - Immigration/OIS
Location:
Edmonton
Description:
Position Title: Centralized Programs Agent – Immigration/OIS Job Location: Clinic Support Office (Located in Mayfield Square) – Edmonton, Alberta Job Type: Full-Time, Entry Level (8:00am – 4:30pm) Reports to: Centralized Programs Manager Last Updated: January 2024 JOB PURPOSE: Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs. PRINCIPAL RESPONSIBILITIES: PRIMARY: Answering a high volume of calls for Occupational Injury Services and Immigration phone queues. Collection of pertinent information via phone. Searching of database for account numbers required for billing. Accurate data entry of information onto form(s) within the system. Schedule appointments at various Medicentres locations throughout Alberta. Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards. Notifying callers of their appointments and any special instructions via telephone. Friendly, clear and effective communication with all clinic staff, physicians, patients, and employers. Record and document management. Meet daily targets provided by the Centralized Programs Manager. Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily. SECONDARY: Processing and sending referrals to internal and external specialists, diagnostic testing. Visit ListedBuy for more information.
Company:
Medicentres Canada
Posted:
January 16 on ListedBuy
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Centralized Programs Agent - Immigration/OIS is a Other Art & Media Jobs Centralized Programs Agent Job at Medicentres Canada located in United States. Find other listings like Centralized Programs Agent - Immigration/OIS by searching Oodle for Other Art & Media Jobs Centralized Programs Agent Jobs.
Centralized Programs Agent - Immigration/OIS is a Other Art & Media Jobs Centralized Programs Agent Job at Medicentres Canada located in United States. Find other listings like Centralized Programs Agent - Immigration/OIS by searching Oodle for Other Art & Media Jobs Centralized Programs Agent Jobs.