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Service Desk Analyst Co-op
Location:
Oakville
Description:
At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose The role of Service Desk Co-op is to provide Level 1 support to employees pertaining to computer, desk phone, smartphone and peripheral related incidents, problems and service requests. The Service Desk Co-op also performs assigned technical support duties utilizing standard Service Desk Ticketing software and assist in providing timely resolution to these issues or escalates the issue to the appropriate team. Accountabilities • End user support, being the first point of contact for users requesting service or reporting incidents; Document support requests in the Ticketing System • Provide Tier 1 support of desktop hardware and applications and peripherals • Tier 1 triage of incident tickets, automated alerts and escalation to support teams • Asset Deployment and tracking including imaging, configuration and deployment standard laptops and desktops; inventory tracking of PCs, laptops, desk phones and other end user peripherals • Mobile device support including provisioning and setup of smartphones and tablets • Other duties as assigned Education and Experience • 1st – 4th year University or College student, currently enrolled in a Computer Systems Technology program or related discipline requiring a co-op • Team player with good interpersonal skills that values communication, collaboration and coordination • Ability to work within a fast pace working environment and to changing priorities • Proven customer service experience Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an. Visit ListedBuy for more information.
Company:
Liberty
Posted:
January 11 on ListedBuy
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More About this Listing: Service Desk Analyst Co-op
Service Desk Analyst Co-op is a Other Art & Media Jobs Analyst Job at Liberty located in United States. Find other listings like Service Desk Analyst Co-op by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Service Desk Analyst Co-op is a Other Art & Media Jobs Analyst Job at Liberty located in United States. Find other listings like Service Desk Analyst Co-op by searching Oodle for Other Art & Media Jobs Analyst Jobs.